We’re excited to have you stay with us and are here to help. Maybe you have some questions? Browse through our FAQs below for a quick answer to your question. But of course you can always call or email us with a question via our contact page.

Covid-19 emergency

What happens to my reservation?

We care deeply about your safety and are committed to doing our best to ease the inconveniences travellers are experiencing during this unprecedented crisis. Therefore, we have increased flexibility for all reservations made for arrivals at our properties after March 15th, 2020 by introducing a credit system.
SSG Credits will allow you to reschedule your stay before your arrival date rather than losing it and can be used for any reservation in The Hague, Paris or Amsterdam till the end of 2021.

To request a date change on direct bookings made through the SSG website prior to March 1st, 2020, please contact our team via reservations@yays.com.

Please note: if you booked through a different channel, you will need to contact your travel agent.

What has been done to increase hygiene standards during this emergency?

For the peace of mind and safety of our guests, we have increased our already high hygiene standards by providing extra training and sanitization protocols to (cleaning) staff.

Can I claim a refund in relation to a cancellation during the Covid-19 emergency?

Our Reservations department is hard at work to respond to all requests related to the Covid-19 emergency, including cancelation requests.

Cancellation policies may vary depending on booking conditions and booking channels. We are making sure to evaluate individual situations case by case. You can send your inquiry to reservations@yays.com.

Due to the number of requests received you may experience some delays in our response, but please rest assured that your request is being handled.

We kindly ask you to bear with us while we get back to you regarding your inquiry.
If you are waiting for an update, please allow a few days before you get back to us. This will help us handle all the requests more swiftly, including yours.

We are doing our best to assist you and appreciate your understanding.

Are you open?

Yes! We remain operative in Amsterdam, The Hague and Paris.
Should you or someone you know be stranded, looking for a place to self-isolate, or in need of temporary housing, please know that you can count on SSG for all kinds of accommodation needs.

How can we help:

  • CONTINUITY: most of our locations will stay open throughout the virus emergency for anyone in need to book an accommodation.
  • COMFORT: we can provide spacious and fully equipped apartments with all the comforts of a home, including the possibility to wash your clothes or have them washed through our suppliers
  • SERVICE: we can help with the groceries, arrange deliveries, call a doctor if needed, and assist in any possible way during the stay, in compliance with sanitary measures
  • UTILITIES: our high-speed internet connection allows for fully functional remote work and business calls

House rules

Smoking policy

Smoking is strictly forbidden in all our properties

Maximum occupancy

Due to safety restrictions, it is not allowed to exceed the maximum number of guests no extra beds can be placed in the apartment.

Pet policy

Pets are not allowed on most of our properties. For stays longer than 4 weeks, we might be able to provide a pet-friendly accommodation. Extra charges may apply. Please feel free to get in touch with our Reservations Department to discuss the options.



Most of our apartments are located in historic buildings, without an elevator, and are not wheelchair accessibility. Steep stairs may occur and therefore some apartments are not suitable for less mobile guests.
However, our broad portfolio allows for some arrangements. Please feel free to reach out to our Reservations Department to find out if we can arrange an accessible solution for you


Some of our apartments have parking facilities. Please refer to the apartment information before booking, or reach out to our Reservations Department.
Please let us know if we can help you locate the nearest public parking.

Reservation process


Please note that the property photos are meant to represent the apartment type and do not necessarily refer to the specific apartment you will be assigned within that category.

Amendments and Cancellations

  • To amend a direct reservation made via shortstaygroup.wpengine.com, please contact our Reservations Department. Extra charges may apply. Please refer to your booking confirmation for details.
  • If you booked through a third party, please refer to them to amend or cancel your reservation.
  • Cancellation terms and conditions may vary.
    Please refer to your confirmation email to find out which terms apply to your reservation.



Free wifi is available in all the apartments.

Hairdryer, coffee machine & electric kettle

Every apartment is equipped with:

  • Hairdryer
  • Coffee machine
  • Electric kettle

Linens and towels

All apartments are provided with bed linens and one large towel plus one small towel per guest.
Please be kindly advised that we provide one change of linens and towels every 7 nights. If you wish for extra towels and/or linens, please contact the reception desk during your stay. Additional charges may be applicable.


Every apartment is provided with complimentary shampoo, shower gel and body lotion.
A start-up supply of toilet paper is also provided.

Food and drinks

Our apartments are provided with complimentary coffee, tea and sugar to get you started for the day. Our central locations will easily allow you plenty of options for your daily groceries in the neighbourhoods.

Staying with children

Baby cots & high chairs

Baby cots and high chairs are available upon request for children up to 3 years old. Requests need to be confirmed via email. Please get in touch to reserve your baby cot or high chair.

Front-desk services

Early check-in

An early check-in can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed 24 hours prior to check-in (local time).

Late check-out

A late check out can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed within 24 hours in advance.

Meet and greet

We can arrange a personal check-in at the apartment. The service is available depending on availability at an extra charge.


Final cleaning

A cleaning service after your stay is included in the price of your stay. We only ask you to leave the apartment tidy, our housekeeping staff will take care of the rest.

Cleaning services during your stay

A complimentary cleaning service is included only for stays longer than 7 nights.

Extra cleaning services

An extra cleaning can be requested at an extra charge. The service is subject to availability.

Finance and payments


Our rates are per apartment, per maximum occupancy.

Payment terms

Advanced payment is required for all properties.


All payments are charged in the local currency (Euro)

Cash payments

No cash payments accepted: for safety reasons, we do not accept cash payments.

Payment methods

We accept the following payment methods:

  • Visa, Mastercard and American Express, some local payment methods (Ideal)
  • Surcharges may apply for certain payment methods. This will be indicated during the booking process via shortstaygroup.wpengine.com/


Deposit: a refundable damage deposit is required upon arrival, depending on the destination (see below).
The deposit is fully refundable 7 days after check-out, provided that there has been no damage to the property.

    • Amsterdam 0 Euro
    • Paris 300 Euro


To request an invoice for your payment, please feel free to get in touch with our Reservations Department.

How to find us


  • To check-in and pick up your apartment keys, please go to our sister aparthotel Amsterdam Prince Island by YAYS. Check-in address:
    Amsterdam Prince Island by YAYS
    Bickersgracht 1, 1013 LE Amsterdam
    View the directions here.
  • The closest public transportation stop is Buiten Oranjestraat.
  • The access to the building reception is on the waterside, via an elevated walkway.
  • Daily opening hours are: 9:00 AM until 22:00.


  • The Short Stay Group front desk is located on the following address:
    2 Rue Saint Elisabeth, 75003 Paris.
    View the directions here.
  • Daily opening hours are: 09:30 AM until 21:00.

The Hague

  • Check-in adress:
    YAYS The Hague Willemspark
    Koninginnegracht 20, 2514 AB Den Haag
    View the directions here.
  • The closest public transportation stop is Dr. Kuyperstraat.
  • Daily opening hours are: 9:00 AM until 22:00.
Search Apartments calendar cross
Amsterdam arrow-down
Check-in Check-out
2 Guests



Ages 12 and under


Book a Room



Rooms / Guests

1 Room, 2 Guests





Ages 12 and under