Frequently Asked Questions

We care deeply about your safety and are committed to doing our best to ease the inconveniences travellers are experiencing during this unprecedented crisis. Therefore, we have increased flexibility for all reservations made for arrivals at our properties after March 15^th, 2020 by introducing a credit system.
SSG Credits will allow you to reschedule your stay before your arrival date rather than losing it and can be used for any reservation in The Hague, Paris or Amsterdam till the end of 2021.

To request a date change on direct bookings made through the SSG website prior to March 1^st, 2020, please contact our team via reservations@yays.com.

Please note: if you booked through a different channel, you will need to contact your travel agent.

For the peace of mind and safety of our guests, we have increased our already high hygiene standards by providing extra training and sanitization protocols to (cleaning) staff.

Our Reservations department is hard at work to respond to all requests related to the Covid-19 emergency, including cancelation requests.

Cancellation policies may vary depending on booking conditions and booking channels. We are making sure to evaluate individual situations case by case. You can send your inquiry to reservations@yays.com.

Due to the number of requests received you may experience some delays in our response, but please rest assured that your request is being handled.

We kindly ask you to bear with us while we get back to you regarding your inquiry.
If you are waiting for an update, please allow a few days before you get back to us. This will help us handle all the requests more swiftly, including yours.

We are doing our best to assist you and appreciate your understanding.

Yes! We remain operative in Amsterdam, The Hague and Paris.
Should you or someone you know be stranded, looking for a place to self-isolate, or in need of temporary housing, please know that you can count on SSG for all kinds of accommodation needs.

How can we help:

• CONTINUITY: most of our locations will stay open throughout the virus emergency for anyone in need to book an accommodation.
• COMFORT: we can provide spacious and fully equipped apartments with all the comforts of a home, including the possibility to wash your clothes or have them washed through our suppliers
• SERVICE: we can help with the groceries, arrange deliveries, call a doctor if needed, and assist in any possible way during the stay, in compliance with sanitary measures
• UTILITIES: our high-speed internet connection allows for fully functional remote work and business calls

Smoking is strictly forbidden in all our properties

Due to safety restrictions, it is not allowed to exceed the maximum number of guests no extra beds can be placed in the apartment.

Pets are not allowed on most of our properties. For stays longer than 4 weeks, we might be able to provide a pet-friendly accommodation. Extra charges may apply. Please feel free to get in touch with our Reservations Department to discuss the options.

Most of our apartments are located in historic buildings, without an elevator, and are not wheelchair accessibility. Steep stairs may occur and therefore some apartments are not suitable for less mobile guests.
However, our broad portfolio allows for some arrangements. Please feel free to reach out to our Reservations Department to find out if we can arrange an accessible solution for you

Some of our apartments have parking facilities. Please refer to the apartment information before booking, or reach out to our Reservations Department.
Please let us know if we can help you locate the nearest public parking.

Please note that the property photos are meant to represent the apartment type and do not necessarily refer to the specific apartment you will be assigned within that category.

• To amend a direct reservation made via shortstaygroup.wpengine.com, please contact our Reservations Department. Extra charges may apply. Please refer to your booking confirmation for details.
• If you booked through a third party, please refer to them to amend or cancel your reservation.
• Cancellation terms and conditions may vary.
  Please refer to your confirmation email to find out which terms apply to your reservation.

Free wifi is available in all the apartments.

Every apartment is equipped with:

• Hairdryer
• Coffee machine
• Electric kettle

All apartments are provided with bed linens and one large towel plus one small towel per guest.
Please be kindly advised that we provide one change of linens and towels every 7 nights. If you wish for extra towels and/or linens, please contact the reception desk during your stay. Additional charges may be applicable.

Every apartment is provided with complimentary shampoo, shower gel and body lotion.
A start-up supply of toilet paper is also provided.

Our apartments are provided with complimentary coffee, tea and sugar to get you started for the day. Our central locations will easily allow you plenty of options for your daily groceries in the neighbourhoods.

Baby cots and high chairs are available upon request for children up to 3 years old. Requests need to be confirmed via email. Please get in touch to reserve your baby cot or high chair.

An early check-in can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed 24 hours prior to check-in (local time).

A late check out can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed within 24 hours in advance.

We can arrange a personal check-in at the apartment. The service is available depending on availability at an extra charge.

A cleaning service after your stay is included in the price of your stay. We only ask you to leave the apartment tidy, our housekeeping staff will take care of the rest.

A complimentary cleaning service is included only for stays longer than 7 nights.

An extra cleaning can be requested at an extra charge. The service is subject to availability.

Our rates are per apartment, per maximum occupancy.

Advanced payment is required for all properties.

All payments are charged in the local currency (Euro)

No cash payments accepted: for safety reasons, we do not accept cash payments.

We accept the following payment methods:

• Visa, Mastercard and American Express, some local payment methods (Ideal)
• Surcharges may apply for certain payment methods. This will be indicated during the booking process via shortstaygroup.wpengine.com/

Deposit: a refundable damage deposit is required upon arrival, depending on the destination (see below).
The deposit is fully refundable 7 days after check-out, provided that there has been no damage to the property.

• • Amsterdam 0 Euro
  • Paris 300 Euro

To request an invoice for your payment, please feel free to get in touch with our Reservations Department.

• To check-in and pick up your apartment keys, please go to our sister aparthotel Amsterdam Prince Island by YAYS. Check-in address:
  Amsterdam Prince Island by YAYS
  Bickersgracht 1, 1013 LE Amsterdam
  View the directions here.
• The closest public transportation stop is Buiten Oranjestraat.
• The access to the building reception is on the waterside, via an elevated walkway.
• Daily opening hours are: 9:00 AM until 22:00.

• The Short Stay Group front desk is located on the following address:
  2 Rue Saint Elisabeth, 75003 Paris.
  View the directions here.
• Daily opening hours are: 09:30 AM until 21:00.

• Check-in adress:
  YAYS The Hague Willemspark
  Koninginnegracht 20, 2514 AB Den Haag
  View the directions here.
• The closest public transportation stop is Dr. Kuyperstraat.
• Daily opening hours are: 9:00 AM until 22:00.