We’re excited to have you stay with us and are here to help. Maybe you have some questions? Browse through our FAQs below for a quick answer to your question. But of course you can always call or email us with a question via our contact page.

House rules

Smoking policy

Smoking is strictly forbidden in all our properties

Maximum occupancy

Due to safety restrictions, it is not allowed to exceed the maximum number of guests no extra beds can be placed in the apartment.

Pet policy

Pets are not allowed on most of our properties. For stays longer than 4 weeks, we might be able to provide a pet-friendly accommodation. Extra charges may apply. Please feel free to get in touch with our Reservations Department to discuss the options.

Reservation process

Reservations

Please note that the property photos are meant to represent the apartment type and do not necessarily refer to the specific apartment you will be assigned within that category.

Amendments and Cancellations

  • To amend a direct reservation made via shortstaygroup.com, please contact our Reservations Department. Extra charges may apply. Please refer to your booking confirmation for details.
  • If you booked through a third party, please refer to them to amend or cancel your reservation.
  • Cancellation terms and conditions may vary.
    Please refer to your confirmation email to find out which terms apply to your reservation.

Facilities

Accessibility

Most of our apartments are located in historic buildings, without an elevator, and are not wheelchair accessibility. Steep stairs may occur and therefore some apartments are not suitable for less mobile guests.
However, our broad portfolio allows for some arrangements. Please feel free to reach out to our Reservations Department to find out if we can arrange an accessible solution for you

Parking

Some of our apartments have parking facilities. Please refer to the apartment information before booking, or reach out to our Reservations Department.
Please let us know if we can help you locate the nearest public parking.

Amenities

Wifi

Free wifi is available in all the apartments.

Hairdryer, coffee machine & electric kettle

Every apartment is equipped with:

  • Hairdryer
  • Coffee machine
  • Electric kettle

Linens and towels

All apartments are provided with bed linens and one large towel plus one small towel per guest.
Please be kindly advised that we provide one change of linens and towels every 7 nights. If you wish for extra towels and/or linens, please contact the reception desk during your stay. Additional charges may be applicable.

Toiletries

Every apartment is provided with complimentary shampoo, shower gel and body lotion.
A start-up supply of toilet paper is also provided.

Food and drinks

Our apartments are provided with complimentary coffee, tea and sugar to get you started for the day. Our central locations will easily allow you plenty of options for your daily groceries in the neighbourhoods.

Staying with children

Child policy & extra beds

Some apartments can be booked for 2 adults and 2 children up to 12 years old. This means that these specific apartments are not suitable for 4 adults (12+ years old) as per rules & regulations. It is not possible to place extra beds in the apartments, except for a baby cot for children up to 3 years old.

Baby cots & high chairs

Baby cots and high chairs are available upon request for children up to 3 years old. Requests need to be confirmed via email. Please get in touch to reserve your baby cot or high chair.

Front-desk services

Luggage storage

Yes, you can store your luggage with you before check-in or after check-out, so you can explore the city care-free.

Early check-in

An early check-in can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed 24 hours prior to check-in (local time).

Late check-out

A late check out can be arranged depending on availability at an additional charge. Please note that your request can only be confirmed within 24 hours in advance.

Meet and greet

We can arrange a personal check-in at the apartment. The service is available depending on availability at an extra charge.

Cleaning

Final cleaning

A cleaning service after your stay is included in the price of your stay. We only ask you to leave the apartment tidy, our housekeeping staff will take care of the rest.

Cleaning services during your stay

A complimentary cleaning service is included only for stays longer than 7 nights.

Extra cleaning services

An extra cleaning can be requested at an extra charge. The service is subject to availability.

Finance and payments

Rates

Our rates are per apartment, per maximum occupancy.

Payment terms

Advanced payment is required for all properties.

Currency

All payments are charged in the local currency (Euro)

Cash payments

No cash payments accepted: for safety reasons, we do not accept cash payments.

Payment methods

We accept the following payment methods:

  • Visa, Mastercard and American Express, some local payment methods (Ideal)
  • Surcharges may apply for certain payment methods. This will be indicated during the booking process via shortstaygroup.com/

Deposit

Deposit: a refundable damage deposit is required upon arrival, depending on the destination (see below).
The deposit is fully refundable 7 days after check-out, provided that there has been no damage to the property.

    • Barcelona 300 Euro
    • Amsterdam 0 Euro
    • Paris 300 Euro

Invoice

To request an invoice for your payment, please feel free to get in touch with our Reservations Department.

How to find us

Amsterdam

  • Amsterdam Schiphol Airport Service Desk
    The Short Stay Group service desk at the airport is located at Departure hall 3 at the corner, right opposite the elevator & escalators.
  • Amsterdam City Centre Service Desk
    From Amsterdam Central Station you can take tram 11, 12 or 2 and get off at stop ‘Koningsplein’, which is a 1-minute walk from the check-in location at the Herengracht 451. View the directions here.
  • Daily opening hours are: 8:00 AM until 22:00.

Paris

The Short Stay Group front desk is located on the following address: 2 Rue Saint Elisabeth, 75003 Paris. View directions here.

Daily opening hours: 09:30 – 21:00.

Barcelona

The Short Stay Group front desk is located on the following address:  Carrer de Ferran 11, 08002 Barcelona.  View directions here.

Daily opening hours: 10:00 – 20:00.

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