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Short Stay Group Privacy Policy. Short Stay Group is managed by YAYS Operations B.V.

 

This privacy policy explains how we use any personal information we collect about you when you use this website or stay at our hotels and serviced apartments, herein referred to as “aparthotels”.

 

Topics:

 

 

 

What information do we collect about you?

At various times, we will be obliged to ask you, as a YAYS guest, for information about you and/or members of your family, such as:

 

 

The information collected in relation to persons under 18 years of age is limited to their name, nationality, and date of birth, which can only be supplied to us by an adult.

 

How will we use the information about you?

We use your information in a number of different ways, primarily to fulfil a contract and also provide excellent service to our customers — what we do depends on the information. The tables below set this out in detail, showing what we use the information we collect for.

 

Personal Information What we use it for.
Contact details To manage the reservation of rooms and accommodation requests and other aparthotel services.

 

To manage your stay at the aparthotel, room lists, special requests and services.

 

To monitor your use of aparthotel services.

 

To manage invoicing and payment records.

Personal information To improve aparthotel services, to input to our marketing programme, to assist promotion of our services, and adapting our products.
Information relating to your children Limited to nationality and D.O.B. only supplied by an adult. Used to manage their stay at the aparthotel.
Credit card number To guarantee bookings and to take payment.
Loyalty Membership number To record us of services and supply rewards.
Arrival and departure dates To manage your aparthotel booking.
Preferences and interests To enhance customer stays at our aparthotel and to customise and improve the services we offer.
Device technical details To manage the provision of services at our properties that you may wish to connect to, such as, wifi and room TVs.
Questions / comments To collect feedback to improve our services and monitor customer experience.

 

Your Rights

You have rights relating to your personal information:

 

If you want to exercise your rights, make a complaint, or just have questions, please contact us. There are details in the ‘contact us’ section at the end of this document.

 

Keeping Your Information

We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.

 

We’ll also hold on to your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.

 

Sharing your Information

We may share your data with third parties as necessary to administer the working relationship with you or where we have another legitimate interest in doing so. We require a written data protection agreement with third parties and ensure they respect the security of your data and treat it in accordance with the law.

 

Examples of third parties would include the following:

 

 

The above list is not exhaustive and may be subject to change.

 

Our Legal Basis for using your personal information.

We only process your personal information when we have a legal basis to do so. This depends on the purpose of the processing

We use the following lawful basis to process your data;

Contractual

To allow us to fulfil our contract with you. We need to collect and process your personal information to supply and administer services. Objecting to providing this information may mean we will be unable to provide services to you.

 

Compliance

We will sometimes need your personal information to comply with existing legal or regulatory requirements.

 

Legitimate Interests

To allow us to manage and protect our business interests and to supply, improve and tailor our services.

 

Consent

We may request your consent to process your personal information, but you will always be able to remove this consent. If you remove consent, we will stop any processing of your personal information.

 

 

How we secure your information

YAYS takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards, and we apply the controls detailed in the Payment Card Industry Data Security Standard to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology and regulatory requirements.

 

For example:

 

Policies and procedures

 

Training for employees and contractors

Vendor risk management

 

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

 

You have a right at any time to stop us from contacting you for marketing purposes or from giving your information to other affiliates of YAYS Operations B.V. If you no longer wish to be contacted for marketing purposes, please click here.

 

 

Cookies

We use cookies when you visit our site. Here’s how and why we use them.

 

YAYS uses functional, analytical and tracking cookies. A cookie is a small data file that can be placed on your device (computer, tablet or smartphone) when you visit certain internet sites. YAYS uses cookies with a purely technical functionality. These make sure that the website is working properly and that, for example, your preferred settings are remembered. These cookies are also used to properly update the website, let it work and optimize it. In addition, we place cookies that keep track of your surfing behaviour so that we can create customized content and offer advertisements. On your first visit to our website, we have already informed you about these cookies and we have your permission asked for its placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via your browser settings.

 

Third-party cookies

Additional third-party cookies are placed when you use the services. These are for example to track how long you stay on our website and which region you come from. These services use cookies to help us analyse how you use the Websites:

 

Google Analytics
Google Tag Manager
Facebook Pixel
Hotjar

 

Changes to how we protect your Privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services.

 

How to contact us

If you:

You can contact our privacy team by emailing us at: gdpr@yays.com

Or if you’d like, you can write to us at:

 

Data Protection Officer
YAYS Group
Herengracht 451
1017BS Amsterdam
The Netherlands

 

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